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Five Years

Today marks the five year anniversary of my current job.

Looking back over the past five years I can see just how much I have learned about running a business. How much I have learned about construction.

I’ve worked for both small and large companies, from a grocery store to a clothing store, from a public utility to here. I can safely say that while every day isn’t peaches and cream this is still the best job I’ve ever had.

The challenges of a job that changes daily along with a level of responsibility that requires self motivation are some of the best parts of this job. Believe me when I say it is never same shit different day. Sure, the paperwork is enough to choke a horse and you never feel like you’ve ever accomplished anything. When you are on top of your game no one notices because you’ve done your job. It’s when the house of cards comes tumbling down that everyone notices you.

A good friend and former co-worker told me one day that I was the goal keeper. I guess this is an appropriate comparison. I don’t score (make money for the company) but I sure can give up a goal (lose it). I’m often the last line of defense. I fill in out in the field when we are short handed. I scramble to find the extra part that everyone forgot about. I manage the day to day tedium so it keeps the wheels turning.

I have goals for myself. I wanted to have an operational website for us last year. I finally feel like I have enough know-how to get the job done. I just need to find the time to get the ideas out of my head and into cyber-space. I’m going to force myself to make it happen this year, within the next 4 months if I can.

All in all a good five years with many more to come.

Toot! – Toot!

It’s now 11 days before Christmas and as usual life is sucking pretty hard right now. I’ve thought about making this post for a while but kept putting it off. I guess I was subconsciously hoping that the situation would somehow level out on its own. Not a chance.

One of my favorite shows as a kid was Mr. Rogers. I’ll wait for you to stop laughing at me.

I’m not going to go into what was so great about the show; I’m just attempting to draw a line from my early childhood to today. For those that have never seen the show, in one segment the host would look into a picture frame and a video clip would begin to play. Primitive huh? Anyway, one particular video clip caught my imagination and has always stuck in the back of my mind.

This clip involved a working sea port. This harbor was a very busy place with massive cranes, boats and docks. The focus however, was not on these massive pieces of equipment, carrying goods two and fro. This clip centered on the little tug-boat, the workhorse of the harbor.

As a child I watched this tiny little boat slam itself against the side of these huge tankers, steering them to their final destination. Watching the dark green water churn and bubble behind the tug it seemed almost impossible that this speck of a ship could do something that the much larger ship could not. Against all odds it would move this behemoth carefully to the dock. They did it over and over again without stopping, without complaint.

Because of my being an October baby I found myself enrolled in school a year earlier than my classmates. When I graduated from High School I was just seventeen, not the eighteen of so many of my peers. Of course the difference between seventeen and eighteen is not all that much a matter of inches, a step or two of maturity. The further back you go the difference widens, inches become yards, miles even. I struggled with the differences; height and maturity were obstacles to overcome. I threw myself against them, declared my social independence and attempted to provide for myself financially as much as any teenager could. I met with limited success but did not stop rushing into the fight, pushing those larger ships with my smaller less developed mind and body.

Fifteen going on thirty would be a good way of describing me as a teen. Always ready to be a big ship, ready to be an adult. People like me always hear: “Enjoy these years, they are the best!” or “It only gets harder as you get older, enjoy being a kid.”

It went a lot faster than I imagined and I am now 35. I sit at my desk, looking out the window. The same window I look out of from 6:00AM to 5:00PM Monday through Friday two hundred and fifty five days a year. The sun literally rises and sets through this window each day for me. Surrounded by desks spilling over with paper, 10 post-it notes stuck to the frame of my monitor, and miscellaneous parts to computers and pumps sitting on the remaining open spaces, I come to a realization.

I was a Tug as a kid, pushing against my youth, steering and pushing against the ‘enjoyment of childhood’.

I’m a Tug now, pushing projects, people, and deadlines. All of these things are bigger than me, more important than me, more urgent than me. This will never change. My role at work is Goalkeeper. When everyone else is at their wits end and a part MUST be found, I find it. When half of the staff is out sick I go in the field and turn wrenches. When it looks like the ball is going to drop I grab it and throw it back in the air again. It’s exhausting and when I succeed no one notices. Just like the hard working tug.

I need to switch from ‘I’ to ‘We’ now since my wife has become a Tug too. She might not realize it but she has. I don’t know if she has always been a Tug or if she is new to this.

We are Tugs at home, pushing kids, chores, pushing towards happiness. We are both certain that there are plenty of families out there that have more on their collective plate than ours. We don’t know any of them but they have to exist right?

We push towards a fully toilet trained house. Not a single one of our children accomplished this easily. Son #1 was most likely due to our own anxiety towards training someone and took 3-4 weeks longer than he could have had we relaxed about it. Son #2 has a disability that prevents many people with it from EVER training. We approached him with extra caution, two tugs attempting to move a 500 ton tanker loaded with explosives. The tanker barely noticed our efforts, our soft taps against his hull. Then one day, almost like magic, our tanker was secure against the docks. Granted, he was late, late as hell, but he was safe, and he was trained! So now these two tired tugs, having pushed ships up and down toilet alley since 1998 (that’s right six years of changing diapers) look at Son #3. He’s old enough, he doesn’t have the explosive nature of a disability and the tugs are experienced. So why are we pushing and pushing against this boat with no success? If we knew he’d already be trained right?

Our little Tug horns repeat over and over again: “Say excuse me when you burp….What is a nice way of asking for that?…Don’t push/shove/hit/punch/kick/pinch/bite/pull hair/scratch the wall/pull on the carpet/touch the Christmas tree/touch the cook top/touch each other/touch the computer/and on and on…”

Do these ships move? Maybe for a day, then they slip back into that comfortable channel, far away from the dock. Inertia you see…

We try to maintain sanity. We are kind to each other. We are lucky that 95% of the time when one Tug just can’t do it the other somehow manages to push it on their own. Speaking for myself I couldn’t be luckier than to have the partner in life that I do. She is my better half, all the things I can not be. I am so lucky to have her. I couldn’t manage this harbor without her.

My wife has an unbelievably hard job. She pushes her three boats from 6:30AM to 8:30PM Monday through Sunday. She manages their schedules and gets them to four different schools and drags another to yet another therapy session. She deals with specialists, bureaucracies, teachers, repair men, mechanics an me.

Her harbor is full from sun up till long after the sun sets. It’s not uncommon for her to be still planning the next day at 10:30PM. Maybe there are ‘stay-at-home’ Moms that have it easy. This one most certainly does not.

Now the barrage of Christmas cards arrives. Slowly the chain of well wishes stretches across our mantel. Other people tout their year – it sounds so great. Kids that listen, new houses, new pets, great successes are trumpeted.

Just once I would appreciate a Christmas letter from another Tug. That would make me smile.

The shift from easy to painful

It is rare to find a contractor that remains in business for ten years. Our company just passed the thirty year marker in November. When I started working here five years ago it seemed that the people that ran the business before us saved everything, every single scrap of paper that involved the business no matter how small. Every year I try to purge a portion of the mountains of paperwork that sits around me. At first it was an attempt to make enough room to keep the current projects within arms reach. Now I do it just to make space for the prior year’s project. While moving piles of paper, I’ve noticed a few trends that are disturbing.

The level of supporting paperwork is escalating at an alarming rate. When I look at a medium sized project for our company from just five years ago compared to a similar project today I see at least a 30% increase in paperwork in all aspects of the job. Five years ago a project was advertised on the first of the month, the pre-bid conference was on the 7th and the bid was due on the 30th. Thirty days from advertisement to bids due. This is enough time to contact all of the equipment suppliers, review the contract with lawyers, review the insurance requirements with our insurance agent, review the bonding requirements with our bonding agent, assemble the bid docs and finally submit the bid. A medium sized job would fit into one 11″X17″ manila file folder.

Today bidding the same job is compressed into just two weeks, three weeks max. Why do engineers and owners do this? I often think it is due to their desire to keep the contractor in the dark, bidding against a specification they are not 100% familiar with. The bid paperwork for a medium size job now fills an entire expandable file folder, at least five times the size of the same job five years ago.

Due to the nature of our business we will see similar projects pop up for different clients. The location of the job is the different but the job itself is identical. A project from 2000 would fill one ‘banker’s box’. Today, the exact same job spans three boxes. The sheer volume of letters between us and the engineer is amazing. I often think that at some point in the past year or two we switched from a construction company to a paperwork company.

Just five years ago the time span between the award of the contract to actual work taking place was approximately two months. After the contract is signed the owner, engineer and contractor will work their way through shop drawings; detailed cut sheets showing exact specifications regarding the equipment that will be supplied. A medium size project will have roughly 20-30 shop drawings to be reviewed. Five years ago shop drawings would take a week for the supplier to produce them, a week for the contractor to review them, and a week for the engineer to review and mail them back.

We are currently still waiting for shop drawings we requested from a supplier in August. The engineer is asking us almost daily if we have received them. We call the supplier daily asking for updates. God only knows when we will receive the drawings let alone how long it will take for them to fabricate and ship the material. A medium size project now takes a minimum of 4 months to kick off. Four months of meetings, phone calls and emails before a wrench gets turned. Our lead times are getting ridiculous.

Of course the engineers don’t care. they want the job done by the completion date. Never mind the 4 weeks it took them to get the shop drawings approved. Forget that they forced you to change suppliers after the bid. Forget everything they do to slow down progress. Just get it done before the liquidated damages (penalties that are not allowed to be called penalties) kick in.

No matter how I look at it, I don’t see this trend reversing itself any time soon.

Year end crush

Prior to my current job I worked for a long time in retail sales. Anyone in retail will tell you just how hellacious October throughout December, and even the first two weeks in January can be. No matter how much you plan, chaos rules the day.

Once I moved into construction I assured myself that I could now enjoy the holidays with my new family. Right? Not right. At least not 100% right.

While I’m not working 70-80 hours a week (50-60 is the year round norm now), the crush is still on. Preparing for visits from accountants, planning and preparing for projects that can only take place over holiday breaks and dealing with clients that suddenly MUST spend money in their budgets or lose the money forever is my new stress.

Add to that the stress my Wife goes through at home. Three kids all in school, projects to prepare for, shopping, baking.

We are going to need a break after the holiday break.

Expect my posting to continue to be intermittent until mid-January.

What I do for a living, Pt II

A little over a week ago I described the process by which we obtain work here. I have less to do with the estimating and more to do with the compliance aspect of bidding so that is where I focused my attention. I hope to get more involved in the estimating process and when I do I will write about it. I can assure you that it is easily as complicated as my current portion of the process.

As I left off, our company is now the ‘Apparent Low Bidder’ for said project. All of the suppliers are calling like crazy, making sure that their proposal is the one we will go with. Now we wait. Wait for the Owner and Engineer to complete several steps. These usually occur at ‘Authority Meetings’ that happen just once a month. This can result in a project not actually beginning in the contractual sense for thirty to sixty days after the bid due date. Once they do meet, the bids which were reviewed by their legal counsel are presented for award. The Authority then issues an ‘Intent to Award’ soon followed by ‘Notice of Award’. What follows is a mound of paperwork that must be completed and returned in short order. Most contracts required that the Contractor execute and return the documents within 10 days or forfeit the contract. Not only are the contracts to be signed, sealed and notarized. Many contracts also require bonds. Bonding is additional insurance. Payment bonds insure that if the Contractor fails to pay his suppliers/subs/employees they will get paid by the bonding company. Performance bonds insure that should the Contractor fail to complete the work, the bonding company will pay for another Contractor to come out and finish the job. Insurance certificates are also required. These certificates detail which insurance coverage’s the Contractor carries as well as what levels they carry. Many Owners and Engineers require their Contractors to list them as ‘Additional Insured’. This means that the Contractors insurance policy will cover them if they are sued due to the actions of the Contractor. There is a real world application of ‘Additional Insured’ that home owners can use it to their advantage.

Say you have a contractor come out to remove some tall trees from your property. If the contractor cut down a tree and it falls on a neighbor’s house you can use the contractors insurance to help cover you from loss if they listed you as an ‘Additional Insured’. Of course, asking to be listed as an Additional Insured will make most small time contractors look at you funny. Most likely they will give you such a high price you won’t use them.

After the contract documents are completed and mailed you can sit back and wait. Despite the rush of completing the contracts within ten days to meet the Owners deadline you still will wait. After another month, and another meeting, you will receive executed contract documents.

Just one more step until work begins; the submittal process. I’ll cover that in my next work related post.

So, what do you do for a living?

I’ve been asked this question several times in the past month. It’s going to take two or three posts to cover it. Here is post number one:

Work has been extra hectic as of late with several projects in the early stages as well as several in the pipe for bidding. Roughly three months go by from when a bid is submitted before any real work happens on site. We are in the process of taking off three projects right now. Every step of each bid is a journey in and of itself.

We subscribe to a mailing service that gathers all of the bid notices in our area in one place. After finding some work that falls into our area, we contact the person in charge of distributing the plan documents. While this pricess varies from owner to owner and engineer to engineer one thing is for certain, they want to get paid. Plans and specifications can cost as little as $20.00 and as high as $250.00. Non-refundable of course. Some will FedEx documents as soon as they receive a call from you. Others won’t mail them to you until they have the check in their hands. Some require the check be made out to the owner and mailed to the engineer. Others expect you to pay the engineer and mail to the engineer. You get the idea? Right from the start you must pay close attention to detail. You won’t forget this as it is a recurring theme.

After receiving the plans and specifications, a review is made of the bid documents. Multiple copies are made of insurance requirements, bonding requirements; portions of the specs for subcontractors will be copied as well. A huge amount of faxing occurs now. The bid package is examined and completed. Particular attention must be paid to the submission instructions. Some owners require multiple copies of bid packages. Others require the ENTIRE plans and specifications be returned. Some owners want work in progress and past work history reports. Others want résumé’s of critical people and detailed listings of equipment on hand to complete the work as well as detailed descriptions of the physical property the company owns. Worst of all, some require the submission of a detailed financial statement. After reviewing all of this, the package is assembled, the insurance agent is consulted to be sure that our current coverage is adequate and our bid bond application is submitted to our bonding agent.

A bid bond is an insurance policy that guarantees the owner that our company will perform the work for the amount we submit on our bid form. If our company is the low bidder more bonding and insurance comes in to play. I’ll cover that in the following post.

While we are working on getting the physical bid package together, we are also ‘taking off’ (estimating) the job. Larger projects will have a pre-bid meeting with the engineer, owner and all contractors planning on bidding the project. This is the best time to raise questions and get clarifications on a project. Engineers are a shifty bunch and hate answering questions clearly and concisely. Hedging is the name of their game and a pre-bid meeting is the best place to get a firm answer. After the pre-bid you will have a difficult time even contacting and engineer let alone getting them to answer a question. Apparently it is common practice for an engineer to disappear in the 2-3 days prior to a job going to bid. Why would they want to be around if a contractor has an important question?

After the pre-bid, the estimator gets down to work and does the take off. Estimators come in two styles, the nuts and bolt style and the weight of the spec style. Nuts and bolts guys go through every single page of specification and read every note on every drawing. When they have completed a take off they could do the job blindfolded (think of Fonzie putting his motorcycle back together blind – that’s a nuts & bolts estimator). Once an estimator of this type has completed his job I would argue that he has a better understanding of the job than the engineer. The reason for this is simple; an engineering house will typically use several engineers to ‘build’ a job, this ends up with one guy knowing 40% of the job, another 40% and the last coming in with 20% of the project. The nuts and bolts estimator knows 100% of the job. You can tell when there are multiple nuts & bolts guys bidding against each other, the results are close. I’ve seen bid results on $600,000.00 jobs that are $1200.00 apart. That is tight bidding.

On the other hand you have the ‘weight of the spec’ estimator. Simply put, they hold the spec, feel how heavy it is, and make their estimation right then and there. Now I am exaggerating a little bit – but not much. That same $600,000.00 job can end up with a weight of the spec bid of $500,000.00 or $950,000.00 you never know where they will fall out. This of course earns these people the title of ‘dangerous’.

Once the pricing has been gathered, the labor estimated, the profit overhead and insurance added on top, the bid form is completed. Once completed (and double checked) it is slid into an opaque envelope and driven to the designated submission point. Most bids are read aloud publicly right after the submission deadline. I can’t think of many things that will get your blood pumping faster than sitting in a room, surrounded by the competition, waiting for the numbers to be read out loud.

So now you are the low bidder. What’s next? Read tomorrow, I’m out of steam.

Nothing Sweeter

Than having a 2:00PM pre-bid meeting that is over an hour and a half away on a good traffic day canceled 15 minutes before you would walk out the door.

The area is a virtual Bermuda Triangle of heavy traffic on a nice sunshiny day. With the heavy rains from former hurricane Ivan heading this way I would have been very lucky to get home by 6:00PM tonight. Now I can head home quickly and begin what should be an interesting weekend.

On Saturday all three boys will begin swimming lessons at the local YMCA. The two younger men will require assistance from my wife and I. The oldest is set to go in on his own. After our experiences at the beach I think they will do well. I didn’t learn to swim until I was in 3rd or 4th grade. It’s a skill I hope they acquire sooner.

Saturday night I hope to get in some gaming. In World of Warcraft I’ve put my main character on hold while the person I’ve been grouping with consistently recovers from Ivan. I last saw him online Tuesday when he warned me that he would not be online for a while. When I asked why he told me he lived in Mobil Alabama and was expecting to lose power and ride out the storm heading his way. He had no idea how long he’d be without power so I started another character, a priest. He’s already level 8 and I think I can move him to 11 at least this weekend.

Sunday I hope to get in some more painting on our first floor. I have some outside trim that is in need of painting but with the rain recently moving through I’d rather wait until it’s a little drier for that task.

Down, but not out

My posting frequency has decreased over the past month. It’s not that I’m short of ideas, I’m just short of time. I hope to get back on track starting next week with some pictures from our vacation. In the meantime I will try to get a post about my current reading material up.

Back and not so buried

Well we made it back.

While today has turned out to be better work load wise than I had thought I’m still too busy to post anything of real significance here.

Wednesday at the latest I will return to my regular 3-4 posts a week.

The end of a blistering week

Work is hard enough when I have to do just my job. This week had two people scheduled off for vacation. One was an outside guy and the other was the main cog of this business.

Between the normal things I need to get done in my 50-60 hour week I had to cram in many of the things my partner does. Add to that the fact that I don’t do his job nearly as well as he does – plus the rains of the past week – plus losing another outside guy for two days due to a back injury (not work related) – plus my work for the week.

I’m tired. Very tired.

Today I hope to verify that I handled all of the things that were assigned to me for the week. I had grand dreams of having an easy day yesterday and today. Get organized. Work on a side project for the company. Archive some older work.

Not a chance.

I can’t wait to sleep in this weekend.